Category Archive: Communication Skills


How to be an Engaging Communicator

Think about 2 or 3 people who are engaging communicators. What makes them so engaging and effective? When we send a message to others, our words, voice, and body language are the three key components. When we are not congruent in our message, here’s what the listener takes in: Words = 7% Voice = 38% …

Continue reading »


Calming the Cranky

We’ve all come across those grouchy, ill-tempered, cranky people throughout our lives. Some of us might even be unfortunate enough encounter them on a daily basis. If you’re one of those people, here are a few things you can try to calm the cranky co-worker, spouse, customer, or whoever it may be: