Think about 2 or 3 people who are engaging communicators. What makes them so engaging and effective?
When we send a message to others, our words, voice, and body language are the three key components. When we are not congruent in our message, here’s what the listener takes in:
Words = 7%
Voice = 38%
Body Language = 55%
Congruency is the key to ensuring our message is heard and understood by listeners in the way that we intended. Pay attention to (don’t judge) how congruent others are in their communications. Observe yourself and try making adjustments so that you can become an engaging communicator.